Frequently Asked Questions

Browse our products, add items to your cart, proceed to checkout, provide your delivery address, select payment method, and confirm your order. You'll receive an email confirmation with your order details and tracking number.

You can modify or cancel your order within 1 hour of placing it. Contact our customer service immediately at 0204292019 or dequeenscrownhair@gmail.com. Once an order is processed, modifications may not be possible.

After your order ships, you'll receive a tracking number via email and SMS. Visit our Order Tracking page and enter your order number and email address to see real-time updates on your delivery status.

We sincerely apologise if you receive the wrong item. Contact us within 48 hours with photos of the item received. We'll arrange for the correct item to be sent immediately and collect the wrong item at no cost to you.

Standard delivery takes 2-5 business days within Ghana. Express delivery (next-day) is available for Accra and Kumasi. Orders placed before 2pm are dispatched same day. Remote areas may take 5-7 business days.

Express delivery within Accra costs GHS 150. Doorstep delivery cost will be communicated after your order is placed. Store pickup is also available at no charge from our Accra location.

Currently, we only ship within Ghana. We're working on expanding to neighbouring West African countries. Sign up for our newsletter to be notified when international shipping becomes available.

Our delivery partner will attempt delivery twice. If unsuccessful, the package will be held at the nearest collection point for 5 days. You'll receive SMS and email notifications with collection instructions.

We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, Visa/Mastercard credit and debit cards, and Cash on Delivery (available for orders under GHS 1,000). All payments are processed securely.

Absolutely. We use industry-standard SSL encryption and partner with secure payment processors (Paystack, Flutterwave). We never store your full card details on our servers. All transactions are PCI-DSS compliant.

Yes! We offer payment plans through our partners for purchases over GHS 500. Select "Pay in Instalments" at checkout to see available options. Approval is instant and no interest is charged.

For card and mobile money payments, you're charged immediately. For Cash on Delivery, you pay when you receive your order.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view purchase history, manage your wishlist, and receive exclusive offers. It only takes 30 seconds to sign up.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. The link is valid for 1 hour. If you don't receive it, check your spam folder or contact support.

Yes! You can save multiple delivery addresses in your account. During checkout, simply select the address you want to use or add a new one. This is perfect for sending gifts or alternating between work and home.

Log in to your account and go to "Account Settings". You can update your name, email, phone number, password, and saved addresses. Changes are saved instantly and you'll receive a confirmation email.

Earn 1 point for every GHS 10 spent. 100 points = GHS 10 discount on your next purchase. Points are automatically added to your account after each order. Check your points balance in your account dashboard.